Community Auto
Updates From This Business
🌷 Spring is in full bloom, Fort Collins!
🚗 Is your car ready to hit the road for those… read more
Happy birthday, Neb! 🥳
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Why Is My Heater Blowing Cold Air?
With temperatures dipping below freezing, now is the… read more
Your Go-To Independent Auto Repair Experts in FC!
Experience top-notch auto care at Community Auto in… read more
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Add life to your vehicle with these services
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Community Auto Customer Care Program
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Highlights from the Business
Established in 1995
Certified professionals
Locally owned & operated
Repairs guaranteed
Family-owned & operated
Free WiFi
Photos & videos
Services Offered
Verified by Business
Review Highlights
“I appreciate that Community Auto did not take advantage of my lack of car mechanics knowledge, just to make a quick buck.” in 2 reviews
“Was in town on a business trip when my vehicle decided it needed a new radiator.” in 2 reviews
About the Business
Business owner information
Eric W.
At Community Auto, we put the emphasis on care, not just auto repair. Family owned and operated in Fort Collins since 1995, we focus on quality and friendly car care and maintenance — including oil changes and brakes — working with you on what’s needed and what can wait, so you’re back on the road quickly. As a NAPA AutoCare Center, our customers have peace of mind knowing they are receiving the best warranty and parts available. With continual training through NAPA, our technicians are top of their class and the finest in the industry. We are equipped to diagnose and repair all makes and models and pride ourselves in being a full service shop. With over 100 years combined experience, our team helps with anything from check engine lights to transmission and engine repairs. As a AAA Approved Auto Repair shop, we adhere to the absolute highest standards in the automotive repair industry. Not many shops are granted this recognition and with regular audits, our operations are constantly improving as we are monitored, regulated and approved by AAA. This helps ensure our customers receive the best possible service, including honest, transparent, and accurate estimates and repairs. As well as careful consideration of individual needs with certain vehicles, our staff of service advisors are highly trained to recommend solutions and plans that fit your needs. We are the best choice for Auto Repair in Fort Collins.
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Recommended Reviews
Overall rating
32 reviews
5 stars
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1 star
- Chase M.CO, CO01Oct 6, 2023
Just spent close to 500$ for them to fix absolutely nothing in my car. Instead
Of just telling me what will fix the problem they bundle it with thousands of dollars worth of other stuff. Dont recommend.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Eric W.
Oct 19, 2023
Dear Chase,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your negative experience at our auto repair shop. We take customer satisfaction very seriously, and we are committed to improving our services based on your comments.
We would appreciate the opportunity to learn more about your specific concerns and address them directly.
We understand how frustrating auto repair issues can be, and we regret any inconvenience this has caused you. Our goal is to ensure that every customer leaves our shop with a positive experience, and we are dedicated to making this right for you.
I will be reaching out to you again and please feel free to contact me directly.
Sincerely,
Chris Whited
Community Auto
chris@communityautoinc.com
970-484-7556 - Chris P.Fort Collins, CO1301Aug 24, 2023
Community Auto is really great. They're genuine, trustworthy, and knowledgeable. Excellent customer service, Miranda is awesome. I've been there for routine oil changes and also to install a part. You get a cool online report texted to you after a service with an inspection including photos and notes about your vehicle, and recommendations. I recommend them.
Helpful 0Thanks 0Love this 0Oh no 0 - Tom N.Fort Collins, CO05Oct 7, 2023
I was very disappointed last time I visited. I've been coming for a many years, but I'm done. I've sent family members here and recommended to friends. But not any more.
I was charged almost $200 to tell me that a groaning sound was a front passenger wheel bearing.
I had come in thinking the sound was in the rear wheel. The large charge was just for diagnosis, not a fix. I asked about how that was done, and the person at the counter said they drove it around, turned this way and that, listened. I asked why the charge was so high, like was specialized equipment needed, or? Was told it was the amount of time it took 2 guys to drive and listen. But not to worry- they would take the diagnostic charge off the cost of the replacement. $900!
I searched the web and could find NOT ONE estimate with even the high range as high as that. I felt scammed, especially after learning more about wheel bearings.
Went to a competitor, a guy who runs the desk, the phones, and turns the wrench himself. Diagnosis was free. Turned out it was NOT the front wheel bearing, but rather the rear. Charge was less than $500. Total.
So Community Auto had it wrong and I'm out the money they charged for an expensive INCORRECT diagnosis. Hard to believe that they couldn't diagnose where the sound was coming from after a labor cost like that. I found out later that wheel bearing sounds are not too tricky- the main tell is to throw the car on the lift, manually spin and wiggle the wheels. No special equipment needed. One technician. I'm not sure why Community Auto didn't do that.
I'm glad I did my homework. Sorry to say I no longer recommend them.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Eric W.
Oct 19, 2023
Dear Tom,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your negative experience at our auto repair shop. We take customer satisfaction very seriously, and we are committed to improving our services based on your comments.
We would appreciate the opportunity to learn more about your specific concerns and address them directly.
We understand how frustrating auto repair issues can be, and we regret any inconvenience this has caused you. Our goal is to ensure that every customer leaves our shop with a positive experience, and we are dedicated to making this right for you.
I will be reaching out to you again and please feel free to contact me directly.
Sincerely,
Chris Whited
Community Auto
chris@communityautoinc.com
970-484-7556 - J W.Fort Collins, CO04Jul 16, 2023
We are so happy we have found Community Auto to help us with our vehicles. It's taken us a long time to find someone we can trust.
Helpful 0Thanks 0Love this 0Oh no 0 - Tee K.Aurora, CO052Jan 23, 2023Updated review
Good experiences in the past. Dropped from 5 to 4 stars because of several repairs that were not just right. When pricing out a major expense, they came in much more expensive than many others. Went from loyal customer to comparing to others now.
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Eric W.
Jan 23, 2023
Thank you for your feedback! We are using it to review our procedures as we strive to consistently offer competitive pricing. Please feel free to let us know if you do receive another repair quote and we will try our best to match it. We value your loyalty and would like to hear more about what went wrong with recent repairs, please send me an email: chris@communityautoinc.com, thank you!
Aug 28, 2021Previous reviewAwesome people and service. Have had 5 different cars serviced from our extended family over the last few years. Things they could not do resulted in solid referrals. Not the cheapest but with the quality and service, we trust them and would refer you to them unapologetically. Yay Community Auto!
- Uriah S.Fort Collins, CO034Oct 11, 2022
great shop and awesome people! have had multiple vehicles worked on here my 1988 Crx hf and 1993 Cherokee xj best shop in Fort Collins would highly recommend most reputable shop I've been too! your vehicle will come back purring!
Helpful 0Thanks 0Love this 0Oh no 0 - Kimberly H.Denver, CO192Jul 16, 2022
They did a good job and pointed out some issues with my car caused by past mechanics. Per other reviews, they can be more expensive for certain repairs (for example repairs better done at a dealership body shop), but are great for repairs
Helpful 0Thanks 0Love this 0Oh no 0 - Miranda K.Santa Cruz, CA041Apr 27, 2022
I was recommended Community Auto from my boyfriend and they did not disappoint! I truly felt like they had my best interests in mind. Timely and friendly service on top of very reasonable rates I felt very comfortable and not pressured at all with Chris who was very helpful. 10/10!
Helpful 0Thanks 0Love this 0Oh no 0 - Blake M.Carlsbad, CA014May 14, 2021
These guys are honest, trust worthy and stand behind their work. I had Community Auto install a new AC compressor into our vehicle before a long road trip out to the desert in California and unfortunately the compressor was defective and a few days into our desert trip all of the coolant leaked out and caused the AC to stop working. With temps around 100 degrees the trip back through Arizona with kids had the potential to be disastrous. I took it into a local repair shop and reached out to Community about warranty. They offered to put the $800 I spent with them towards my repair out in California. I couldn't have asked for better customer service. I will definitely refer these guys to everyone. Thanks for stepping up to the plate and doing the right thing. Rare to see this day and age.
Helpful 1Thanks 0Love this 0Oh no 0 - Hanna G.Fort Collins, CO312132Mar 20, 2021
Eric and the mechanic team helped me find a cost efficient plan to take care of what I needed done for safety purposes. They took great care of me & my car!
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